edelman Archives - AndreaVascellari.com

Public Facing Moderation Plan

>> Listen to the audio version to find out additional commentary about the topics discussed in this post!

Download the MP3 file (12.3Mb, 25:28) – Get the show on iTunes! This is part of a series of posts that explores the “Adaptive Digital Strategy Framework” , an operative guide that I created to plan, execute and manage online strategy programs more effectively and efficiently. Each of post of this series comes with an audio podcast in which you will find the audio version of the post with additional audio commentary about the discussed topics. The name of the podcast is “FIR On Strategy with Andrea Vascellari”. In this post/cast we explore public facing moderation plans at a strategic level as a way to oversee, monitor, and grow a community. We will explore community management at tactical level in an upcoming cast. Today we will understand what a public facing moderation plan is, why it’s important, how an organization should be internally structured (who does what) and then I’ll share with you also an example of a great public facing moderation plan. Continue reading “Public Facing Moderation Plan”

[Communications Report] for October 19th 2010 – AndreaVascellari.com

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Complimentary eMarketer Report: Seven Guidelines for Achieving ROI from Social Media – Authored by Geoff Ramsey, eMarketer CEO, this report looks at the current state of online social media measurement and ROI metrics, and how these critical indicators of success will evolve in 2010 and beyond. It explains why measurement is so rare—and shows how leaders in the field are gaining a competitive advantage.
Digital Embassies: A Blueprint For Community Engagement – “Call this a blueprint if you will for how you and your organization can think about building and managing multiple embassies in a hyper-connected world” It’s definitely worth reading.
Social media measurement: defining the metrics to quantify ROI – We might not see an increase in market share for a business due to an overwhelming social media presence, but on a long term, social media provides an opportunity or a platform where you can stand and deliver clear but concise messages about the brand.
The Facebook News Feed: How it Works,10 Biggest Secrets – How does the social media giant decide who and what to put in your feed.
50 Cool Twitter Tools for Tweet Tracking – I’m sure you’ll find some new/useful tools on this list…well at least I did! -via @LisanneVos
Twimbow – Colored Thoughts – I tested it our for a while, it’s an interesting experiment of tweets & colors. Give it a try! [Beta]
Why Are Social Behaviors Plateauing? | Forrester Blogs – for the first time, we’re seeing a change in the growth trend. The latest 2010 Global Social Technographics report demonstrates that many social behaviors have reached a plateau. Why, and what does this mean to marketers?
The Latest Global Social Media Trends May Surprise You | Forrester Blogs – The story behind the data is pretty clear. The initial wave of consumers using social technologies in the US has halted. Companies will now need to devise strategies to extend social applications past the early adopters. This means that you need to understand how your consumers use social media. Do you know the Social Technographics Profiles of your customers? Is your company preparing for this next phase of social media strategy?
Media Influencers Survey Findings – The Media Influencers Survey presents key findings on the Singapore media and communications industry trends. #interesting
Storify.com – Create stories using social media – Turn what people post on social media into compelling stories. You collect the best photos, video, tweets and more to publish them as simple, beautiful stories that can be embedded anywhere.
SoTech infographic V1.0 | SoTech Now – How social technologies are impacting business.

[Communications Report] for August 19th 2010 – AndreaVascellari.com

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Only 8% Of US Smartphone Users Use Twitter According To New comScore Data | Mobile Marketing Watch – ComScore released interesting data indicating that only 8% of US-based smartphone users access Twitter from their devices, somewhat contradicting the notion that Twitter is a primarily mobile-centric service.
Asia Pacific Digital Brand Index (DBI) – One Year On | Edelman Digital – 12 months of online conversation about major technology brands covering: 8 million posts, representing the perspectives of millions of netizens, talking about 350 technology brands, housed in 4,000 regional online channels, across eight Asian markets.
Gap is Offering a 25% Discount for Foursquare, Facebook, & Twitter Users – Do you have Foursquare on your smartphone, or are you a member of Facebook or Twitter? If so, you may just be in luck today if you like shopping at the Gap.
Email Dominates Mobile Web Time – eMarketer – Email, portals stay ahead of social networking—at least on mobile devices.
The Rise of Text Messaging [INFOGRAPHIC] – The following infographic illustrates the trends and averages for texting in the United States and around the world.
Paper.li – read Twitter as a daily newspaper – Organizes links shared on Twitter into an easy to read newspaper-style format. Newspapers can be created for any Twitter user, list or #tag.
Cookies and Chemo | Roger Smith Life – Think, respect and follow http://twitter.com/CookiesandChemo
Facebook Officially Announces Facebook Live – Live streaming content from Facebook on your own Facebook Page, the company is providing a tool for embedding the application within Page tabs.
Wowd Launches Social Search App For Facebook – This is good if you need some Facebook filtering.
Why Google Wave’s demise is good news for Facebook – Google this week abandoned “Wave,” its much-hyped social collaboration tool. Wave was perhaps the prototypical Google product: Technically advanced, incredibly ambitious and near-impossible to use.
Plancast – The easiest way to share events and other real-life activities with friends – The easiest way to share events and other real-life activities with friends.

[Communications Report] for July 29th 2010 – AndreaVascellari.com

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Coca-Cola forced to pull Facebook promotion after porn references – The Coca-Cola company has pulled an internet promotion campaign, after parents accused it of targeting children by using references to a notorious pornographic movie.
Facebook introduces Questions – New Feature – Ask the Facebook community a question on any topic and get quality answers from people in the know.
HOW TO: Help Employees Talk About Your Brand Online – The question boils down to this: If a brand is supposed to give customers something to identify with and add meaning to their lives, shouldn’t helping employees express themselves as individuals help the brand as well?
Old Spice polishes its monocle smile all the way to a 107% sales increase. – According to Nielsen data provided by Old Spice, overall sales for Old Spice body-wash products are up 11 percent in the last 12 months; up 27 percent in the last six months; up 55 percent in the last three months; and in the last month, with two new TV spots and the online response videos, up a whopping 107 percent.
How Big Brands Take On Social Media – Nice video interview with Bruce Upbin and David Armano.
Convert Twitter lists to RSS feeds with one click – You can’t create more than 20 lists. There’s no function to combine lists, and managing list entries is only slightly less difficult than if you’d chiselled them into marble. Alex Kessinger created a simple web app called Twitter Lists 2 RSS. Copy the URL for any Twitter list, paste it into a field on the app, and with one click, you get an RSS feed.
Google Maps Gets a (Much-Needed) URL Shortener – The web addresses of Google Maps that you shared with your friends used to be unmanageably huge, but Google has just solved that problem with a new Labs feature that dramatically shortens Maps URLs.
Two Arrested In Venezuela For Tweeting Banking Rumors – According to Reuters, the authorities claim that the tweets were aimed at destabilizing the Venezuelan banking sector and that “a man was arrested in possession of a cellphone used to send the first illegal Tweet, and that detectives had also detained a woman and seized hard discs and computer equipment from her.”
Recorded Future – Temporal & Predictive Analytics Engine – Amazing research tool.
Prince: “The Internet Is Over” – Is Prince missing out on something by withdrawing himself from the web? Or could he be correct; is the Internet just a fad, after all?
Exclusive: Failwhale Over San Francisco! – LOL
Signs of Social Media | Friday Flickr Fix – This Flickr group is focused on how brands are promoting their social media presence. It includes consumer packaged goods flowing it into their packaging to signage and how it’s injected into the built environment by any brand with a physical location, including food, retail and banking.
The Future of Online Socializing – The social benefits of internet use will far outweigh the negatives over the next decade, according to experts.
Consumers engaged via social media are more likely to buy – An impressive 51% of Facebook fans and 67% of Twitter followers are more likely to buy the brands they follow or are a fan of.
Twitter Users “More Likely To Get Job Interviews” – Apparently, Twitter users write better CVs and are more likely to be shortlisted for job interviews than the average jobhunter.

[Communications Report] for June 28th 2010 – AndreaVascellari.com

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5 Tools to Track Twitter Trends – On any given day there are over 600 tweets per second on Twitter for a total of over 50 million tweets per day. With an overload of tweets daily it can be difficult to grasp what is really trending at any given moment. Use the tools below to quickly find current Twitter trends and trending conversations.
Social Media Measurement Should Focus on Outcomes, Not Output – It’s not about simply looking for opportunities to drop messaging into ordinary conversation, but about finding shared interests, shared benefits and shared rewards for others in the communities where your brand interacts.
8 Steps to Creating a Brand Persona – In social networks, the brand and how it’s perceived, is open to public interpretation and potential misconception now more than ever. Without a deliberate separation between the brand voice and personality and that of the person representing it, we are instantly at odds with our goals, purpose, and potential stature.
Top 10 Clever Google Voice Tricks – The phone management app is great, but even cooler hacks exist just under the hood.
How I Use Gmail Multiple-Inboxes Lab Feature to Manage E-mail Overload – Useful productivity tips.
15 more awesome social media infographics – Infographics that demonstrate a mixture of both hard data and strategy practices. Hopefully, they’ll also provide some inspiration or can be useful in helping you with presentations or pitches. As before, links to the actual graphics are in the headline titles.
6 ways to find value in Twitter’s noise – A great example that shows how we can get insights from analyzing Twitter data.
Social Media is the 3rd Era of the Web [graph] – A search that compares the world wide search volume on Google for new media, web 2.0, and social media. What the graph shows is that we’re at an inflection point in the language we use to describe the macro trends of innovation on the web…it’s the indicator that we’re in the 3rd Era of the Web and it’s The Era of Social Media.
How The World Spends Its Time Online [infographic] – Millions of people across the world are constantly connected by the internet. Here’s a look at what everybody’s doing when they’re in front of their computer screen.
Is Social a Source for B2B Leads? – Terrific insights about B2B site visitors referred from social media.
Diesel Cam – Interactive installation at Diesel Stores in Spain, being the first store that allows users to share the moment of buying and trying garments on their Facebook profiles from the store. Consumers are able to make pictures, publish them and boast their new acquisitions with their Facebook friends.
The Fun Theory – A great Volkswagen initiative. #engagement
Teens and Their Mobile Phones / Flowtown – Have you ever wondered what teens were really using their mobile phones for? A recent study released by Pew Internet Research has shed light on average mobile
Public Media Joins Forces for One Big Platform – The country’s five silos of public radio and television are spilling into each other with a joint program that will allow them – and eventually the public itself — to build apps, stations, websites and other media services combining audio, text and video content from every public radio and television outlet in the country.

[Report] for January 27th 2010 – AndreaVascellari.com

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Forrester’s Social Technographics: Conversationalists get onto the ladder – Two and a half years ago, Charlene Li and I introduced Social Technographics, a way to analyze your market’s social technology behavior. The big addition this year is “Conversationalists”: people who regularly post status updates to places like Facebook and Twitter. This re-design by Mike Arauz makes the findings a little bit clearer, and also compares 2009 to previous findings from 2008 and 2007.
The Maturation of Social Media ROI – The debate over measuring social media investment inspired many brands to cannonball into popular social networks and join the proverbial conversation without a plan or strategic objectives defined. At the same time, the lack of ROI standards unnerved many executives, preventing any form of experimentation until their questions and concerns were addressed.
Led by Facebook, Twitter, Global Time Spent on Social Media Sites up 82% Year over Year – According to The Nielsen Company, global* consumers spent more than five and half hours on social networking sites like Facebook and Twitter in December 2009, an 82% increase from the same time last year when users were spending just over three hours on social networking sites. In addition, the overall traffic to social networking sites has grown over the last three years.
Ten Ideas for the New Decade – An Edelman Digital White Paper – Downloadable PDF + Video.
Video Interview: @Scott Monty Ford Motor Company (via @SteveRubel) – In this four and a half minute video, which I shot yesterday, Scott talks about what he does in his day job, how social media is integrated into Ford’s communications engine (pun intended) and how he works with his executives.
Why The Agency Of The Future Looks Like My Fantasy Baseball Team – Clever.
World’s First Computer to Human Marriage: London Girl Weds Laptop – My friend Hermione is getting married. I wish them the best.
5 Top trends in online PR for 2010 – Online PR enthusiast predicts the next big thing after Twitter.
The 5 Reasons You’re Failing In Social Media – Short and spot-on.
Healthcare Marketing: 5 Social Media Examples – More than ever, it’s essential for hospitals and health providers to rethink their healthcare marketing mix to include social media. The proof is in the numbers: 34% of consumers use social media to search for health information, according to research data from How America Searches: Health and Wellness.
WooRank Screens Your Website, For Free – WooRank is a brand new service designed to let website publishers and marketers evaluate the SEO-friendliness and other aspects of their Web sites on the fly.
Uploading any file : Uploading and exporting – Google Docs – Now you can upload all your files without converting them to Google Docs. You can use Google Docs to open these files anywhere and share them with anyone.
12 Surprising Things Holding Back Online Video Advertising – Few things to keep in mind if you do online video.
Twitter’s Answer To Facebook Connect – Twitter is preparing to launch a new set of tools that will let third party websites easily integrate Twitter features directly into their web sites and services, multiple sources have confirmed. In a nutshell, this is their response to the massively popular Facebook Connect.
10 Musts for Marketing on Facebook – This post was initially wrote to target women only, but I think that some of theses tips can apply to other audiences too. Facebook has done a great job of giving marketers a powerful tool with its Pages product, but like most things in life, it comes down to execution.
18 Online Productivity Tools for Your Business – You may have occasion to bring your work home with you, or require frequent access to your to-do lists, notes and documents on the go…I do, always.

Richard Edelman on Trust Barometer 2010

The Edelman 2010 Trust Barometer survey of trust and credibility in business and government has just been released.

According to Richard Edelman (President & CEO Edelman) business has stabilized and trust has risen in few countries such as the US but generally the picture is much more solid.

However trust in business is very fragile and business has to learn that the biggest drivers of corporate reputation are no longer an outstanding CEO and having terrific financial results.

Today the main reputation drivers are:

Quality products & services
Trust in the company
Transparent operations

That’s the new normal for corporation.

Downloads & Coverage

Trust Barometer report pdf – 1,415kb
Press release pdf – 130kb
UK Highlights pdf – 1,771kb

Andrea

[Report] for January 16th 2010 – AndreaVascellari.com

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Global Study Reveals Proliferation of Consumer-Based Social Networking Throughout the Enterprise and a Growing Need for Governance and IT Involvement – Cisco released the results of a third-party global study designed to assess how organizations use consumer social networking tools to collaborate externally, revealing the need for stronger governance and IT involvement. The new study is based on extensive interviews with 105 participants representing 97 organizations in 20 countries around the globe.
10 Gorgeous Social Media Infographics – Enjoy… 😉
Ad.ly Analytics – Understand Your Followers – Good analytics for your twitter account.
tweetcloud – what’s being said? – The goal is to quickly show users “what’s being said” across the Twittersphere or from a specific Twitter user through an intuitive interface (a cloud).
CMP.ly – Need to disclose? – Provides bloggers and advertisers with a simple disclosure solution.
ShoutEm – Roll your own Microblogging Social Networking – Handy. I love to use it for internal communication but it’s great for public too.
Ushahidi :: Crowdsourcing Crisis Information (FOSS) – The Ushahidi Engine is a platform that allows anyone to gather distributed data via SMS, email or web and visualize it on a map or timeline. Their goal is to create the simplest way of aggregating information from the public for use in crisis response.
Just because you only met social media idiots does not mean that everybody is one … by @nicolesimon – Nicole comments on comment so called experts. Well written post.
How to create a music video clip 2010 style – So this is how you produce a Music Video Clip 2010 Style. You ask your fans to turn on their webcam, mimic a frame they get presented and upload it. One frame at a time and together with other visitors you become part of the latest video of C-Mon & Kypski.
Mike Arrington interrogates Mark Zuckerberg – Where the privacy on the web will go in the next couple of years. “Public Is the new “social norm”.
The 10 Stages of Social Media Business Integration – Full social media integration often happens in stages — it’s an evolutionary process for companies and consumers alike.
10 on 10 – Ten consumer trends for 2010 and beyond from Edelman.
Google – Internet Stats – Collection of the latest Internet stats – This Google resource brings together the latest industry facts and insights.
What Is Engagement And How Do We Measure It? – Did you get something from your audience that can make your business better? That can mean profits, ideas, referrals and recommendations, digital merit badges…
How Saatchi & Saatchi’s Toyota social media disaster unfolded – Toyota’s now disastrous foray into social media offers a demonstration of what skills an agency needs to play in that space.

[Report] for January 7th 2010 – AndreaVascellari.com

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Keep track of what you need to do thanks to Google – …I – LOVE – IT!
Facebook for iPhone 3.1 Adds Push Notifications, Address Book Syncing – There’s finally a way to extract your contacts from Facebook!
HootSuite Now Lets You Update Your WordPress Blog – The feature doesn’t limit you 140 character updates, and you can include URLs, photos and files in your updates.
Habbo Hotel launches conversation tracking tool – Habbo Hotel, the virtual world for teens, is offering marketers the chance to understand what its users are saying about their brands with a tool that has been piloted by MTV.
Search engine optimisation ‘to evolve’ with Google’s incorporation of Twitter – Google recently announced that it will be incorporating live updates from sites such as Facebook and Twitter into its results pages. Keywords would have to be included in Twitter posts, descriptions and accounts in order for the feed to be “properly optimised” by the search engine.
Location-Based Ads Come to Augmented Reality in the US – Location-based social network Brightkite announced this morning that it has added what it calls the first mobile Augmented Reality advertising for U.S. markets to its AR layer in the Layar augmented reality browser
Pepsi Chooses Social Media Over Super Bowl – Pepsi appears to understand that they are talking to people, and this is a huge point that scares many larger companies away from social media.
Twitgether – Social Twitter Client for Gmail Gadget, Facebook App… – Twitgether is a full featured twitter client for social networks.
How Much Information? 2009 Report on American Consumers (PDF) – In 2008, Americans consumed information for about 1.3 trillion hours, an average of almost 12 hours per day. Consumption totaled 3.6 zettabytes and 10,845 trillion words, corresponding to 100,500 words and 34 gigabytes for an average person on an average day.
Engaging Employees in the Age of Streams – Steve Rubel offers three potential solutions.
Social Media Guide for Journalists – It’s not enough today to have a good rolodex of sources (seriously, who even has a rolodex nowadays?) and a solid recorder, journalists need to be able to make use of every tool in their arsenal in order to stay afloat in today’s almost real-time media landscape.
Need an effective presentation? 6 PowerPoint tips – Useful.
Google Alerts for Twitter Lists – listimonkey – Get free email alerts whenever a keyword appears in Twitter Lists of your choice. Good monitoring tool…
20 Essential Gmail Tips You Probably Don’t Use (but Should!) – Awesome round-up of tips.
Ten trends that will matter to every company in 2010 – Neville sums it all up!