monitoring Archives - AndreaVascellari.com

Why, What and How to Monitor

Credit: This post was published on Social Media Today.
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This is part of a series of posts that explores the “Adaptive Digital Strategy Framework” , an operative guide that I created to plan, execute and manage online strategy programs more effectively and efficiently. Each of post of this series comes with an audio podcast in which you will find the audio version of the post with additional audio commentary about the discussed topics. The name of the podcast is “FIR On Strategy with Andrea Vascellari”.

It all starts with monitoring and listening, I’m sure you heard that before. But what should we monitor exactly? Why it’s so important and how can we do it? Let’s start our journey by looking at something that I often see overlooked by organizations. Continue reading “Why, What and How to Monitor”

[Communications Report] for October 19th 2010 – AndreaVascellari.com

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Complimentary eMarketer Report: Seven Guidelines for Achieving ROI from Social Media – Authored by Geoff Ramsey, eMarketer CEO, this report looks at the current state of online social media measurement and ROI metrics, and how these critical indicators of success will evolve in 2010 and beyond. It explains why measurement is so rare—and shows how leaders in the field are gaining a competitive advantage.
Digital Embassies: A Blueprint For Community Engagement – “Call this a blueprint if you will for how you and your organization can think about building and managing multiple embassies in a hyper-connected world” It’s definitely worth reading.
Social media measurement: defining the metrics to quantify ROI – We might not see an increase in market share for a business due to an overwhelming social media presence, but on a long term, social media provides an opportunity or a platform where you can stand and deliver clear but concise messages about the brand.
The Facebook News Feed: How it Works,10 Biggest Secrets – How does the social media giant decide who and what to put in your feed.
50 Cool Twitter Tools for Tweet Tracking – I’m sure you’ll find some new/useful tools on this list…well at least I did! -via @LisanneVos
Twimbow – Colored Thoughts – I tested it our for a while, it’s an interesting experiment of tweets & colors. Give it a try! [Beta]
Why Are Social Behaviors Plateauing? | Forrester Blogs – for the first time, we’re seeing a change in the growth trend. The latest 2010 Global Social Technographics report demonstrates that many social behaviors have reached a plateau. Why, and what does this mean to marketers?
The Latest Global Social Media Trends May Surprise You | Forrester Blogs – The story behind the data is pretty clear. The initial wave of consumers using social technologies in the US has halted. Companies will now need to devise strategies to extend social applications past the early adopters. This means that you need to understand how your consumers use social media. Do you know the Social Technographics Profiles of your customers? Is your company preparing for this next phase of social media strategy?
Media Influencers Survey Findings – The Media Influencers Survey presents key findings on the Singapore media and communications industry trends. #interesting
Storify.com – Create stories using social media – Turn what people post on social media into compelling stories. You collect the best photos, video, tweets and more to publish them as simple, beautiful stories that can be embedded anywhere.
SoTech infographic V1.0 | SoTech Now – How social technologies are impacting business.

[Communications Report] for June 12th 2010 – AndreaVascellari.com

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Mobile Uploads Spur Facebook Video Growth – Facebook’s nearly half a billion users are now uploading 20 million videos each month, many of which are shared through mobile phones.
10 ways to keep tabs on ‘live’ hashtag chats on Twitter – Twitter chats are increasingly growing in popularity, providing participants with a specific time and place to discuss pertinent issues and share knowledge. Before you can get stuck into these lively sessions, you need to consider which application / tool is best suited to the format in question.
21 Rules of Engagement in Social Media – While businesses now have access to these rich channels, the true promise of social media however, lies in the direct connections that are forged between people who represent companies and the people who define markets of interest.
Social media monitoring review 2010 [report] – In-depth review of the leading social media monitoring tools.
Top 5 Social Media Ethics Concerns for Lawyers – The people in charge of lawyer ethics oversight in your state see social media either as just another form of communication, or as a special threat to client confidences and attorney decorum. Do you know what rules apply to you?
Costolo: Twitter Now Has 190 Million Users Tweeting 65 Million Times A Day – Most users, says Costolo, don’t Tweet at all, but rather use Twitter as a consumption media. How many of those 65 million Tweets are automated spam is not clear.
How Consumers Interact with Brands on Social Networks – eMarketer – The social networking audience in the US has reached critical mass. eMarketer estimates that 57.5% of all US Internet users, or 127 million people, will use a social network at least once a month in 2010. By 2014, nearly two-thirds of Internet users will be on board.
Building Trust with Empowered Consumers – The top three sources that influenced purchase decisions for US Internet users were friends and family sought out for their opinion (53%), friends and family who offered their opinion (49%) and online research (49%).
Social Media No. 1 Emerging Channel for Lead Gen – Lead generation was marketers’ first priority, with 66% saying it was their greatest concern for 2010, compared with just 17% who chose brand awareness.
The State of LinkedIn – The most represented industries are hi-tech (16%), finance (12%) and manufacturing (10%), while engineering (15%), sales (11%), administrative (9%) are the most common job functions.
Klout is the standard for influence – The goal is to accurately measure that influence and provide context around who a person influences and the specific topics they are most influential on.
From Facebook, answering privacy concerns with new settings – By Mark Zuckerberg (CEO Facebook)…
Official Google Blog: Search more securely with encrypted Google web search – Good or bad for analytics, tracking, etc. ?
Use LinkedIn Effectively – LinkedIn is the de facto online social network for business types. The thing is, lots of people are “on there” but aren’t necessarily using it to the fullest.
The best creative marketing examples on YouTube – YTShowandTell’s Channel.
100 Incredibly Useful & Free Mac Apps – Some handy ‘Productivity’ and ‘File Sharing and Transfer’ apps.

[Communications Report] for March 4th 2010 – AndreaVascellari.com

Do you want to get these report-updates in real time? Subscribe to the live-report RSS feed! This feed includes only report related items. It’s not a substitute but a complement to my main RSS feed which still remains the official one that brings you all my blog posts.

Foursquare Sees Its Name in Lights in Vegas – An enormous digital display pulls checkin data via Fousquare’s API and displays the latest tips and to-dos, as well as the mall’s mayor, for all onlookers to see.
Special Report – Marketing to the Millennials – One of the most evident changes is social networking, which is embraced by 75 percent of the Millennials, compared with 50 percent of the Generation X members (ages 30 to 45) and just 30 percent of Baby Boomers (aged 46 to 64).
Getting the Most Out of Twitter, No Posting Necessary – A COMMON reason given by those who have yet to try Twitter: “I have nothing to say.”… well…
E-Commerce Sites Freshen Up to Grow Sales – Among those sites that will refresh their looks, better organization and updating of home, category and product pages are top priorities, followed by better search engine optimization.
The State of the Twittersphere 2010 – According to the report, Twitter’s user growth peaked at 13% in March 2009 falling to just 3.5% in October 2009. And while this is the most recent date for which HubSpot has access, it is revealing nonetheless.
Lady Gaga And The Death Of The Login – 9 out of 10 people creating special purpose web accounts are doing so using their social networking platforms.
How to Create a Successful Company Blog – Is it worth blogging, and if so, what they should blog about.
Facebook Drives 3X Traffic to Broadcast Than Google News – A key difference here might be that people are sharing news on Facebook that has an aspect of immediacy. When something big is happening in the world, some news is breaking, we might tend to look toward media outlets where we expect to find breaking news – broadcast media.
Study: 61% of small businesses accomplish identifying & attracting new customers via social media. – Social media usage increased to 24%, from 12% the year before.
Roadmap: Make your corporate websites relevant with social integration (via @jowyang) – Companies and orginizations are confused by the wide variety of choices that social networks offer to help them connect to their customers. Jeremiah created this menu to help them in understanding.
Social networking, phones grow as news sources – 26% of people are getting news through mobile devices.
10 Tips for Successful Twitter Fundraising – It takes more than posting multiple tweets a day to get the job done.
5 Simple Twitter Listening Tips Every Marketer Should Know – Good overview on the basic steps you need to get the best out of your Twitter searching and monitoring.
E-Book on building and sustaining brand communities – Radian6 – (direct PDF download).

[Report] for January 7th 2010 – AndreaVascellari.com

Do you want to get these report-updates in real time? Subscribe to the live-report RSS feed! This feed includes only report related items. It’s not a substitute but a complement to my main RSS feed which still remains the official one that brings you all my blog posts.

Keep track of what you need to do thanks to Google – …I – LOVE – IT!
Facebook for iPhone 3.1 Adds Push Notifications, Address Book Syncing – There’s finally a way to extract your contacts from Facebook!
HootSuite Now Lets You Update Your WordPress Blog – The feature doesn’t limit you 140 character updates, and you can include URLs, photos and files in your updates.
Habbo Hotel launches conversation tracking tool – Habbo Hotel, the virtual world for teens, is offering marketers the chance to understand what its users are saying about their brands with a tool that has been piloted by MTV.
Search engine optimisation ‘to evolve’ with Google’s incorporation of Twitter – Google recently announced that it will be incorporating live updates from sites such as Facebook and Twitter into its results pages. Keywords would have to be included in Twitter posts, descriptions and accounts in order for the feed to be “properly optimised” by the search engine.
Location-Based Ads Come to Augmented Reality in the US – Location-based social network Brightkite announced this morning that it has added what it calls the first mobile Augmented Reality advertising for U.S. markets to its AR layer in the Layar augmented reality browser
Pepsi Chooses Social Media Over Super Bowl – Pepsi appears to understand that they are talking to people, and this is a huge point that scares many larger companies away from social media.
Twitgether – Social Twitter Client for Gmail Gadget, Facebook App… – Twitgether is a full featured twitter client for social networks.
How Much Information? 2009 Report on American Consumers (PDF) – In 2008, Americans consumed information for about 1.3 trillion hours, an average of almost 12 hours per day. Consumption totaled 3.6 zettabytes and 10,845 trillion words, corresponding to 100,500 words and 34 gigabytes for an average person on an average day.
Engaging Employees in the Age of Streams – Steve Rubel offers three potential solutions.
Social Media Guide for Journalists – It’s not enough today to have a good rolodex of sources (seriously, who even has a rolodex nowadays?) and a solid recorder, journalists need to be able to make use of every tool in their arsenal in order to stay afloat in today’s almost real-time media landscape.
Need an effective presentation? 6 PowerPoint tips – Useful.
Google Alerts for Twitter Lists – listimonkey – Get free email alerts whenever a keyword appears in Twitter Lists of your choice. Good monitoring tool…
20 Essential Gmail Tips You Probably Don’t Use (but Should!) – Awesome round-up of tips.
Ten trends that will matter to every company in 2010 – Neville sums it all up!